Terms and Conditions

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE
This Universal Multi Solution’s Online Support Plan Terms of Service (“Service Terms”) is provided to you (“Customer”) in connection with the Online Support Plan service (the “Service”) that Customer has purchased. These terms and conditions comprise the entire agreement between Customer and Universal Multi Solutions’s with respect to the Service.

DESCRIPTION OF SERVICE

Customer is eligible to receive the following with the Service if they have subscribed for any of our term plans:

  • One time PC tune-up and ongoing optimization to enhance system performance
  • PC and networking support 24 hours a day, 7 days a week
  • Virus and spyware removal
  • Assistance with digital devices and peripherals including MP3 players, PDAs, and digital cameras
  • Assistance with Software installation, removal, and troubleshooting
  • Email set-up and troubleshooting
  • Peripheral troubleshooting and installation

Customer pre-requisites: The Services requires a high-speed Internet connection, if such is not available then time for problem resolution will vary on connectivity, speed etc of the Customer’s internet speed. Every Customer will require to have installed an up-to-date antivirus software installed on all computers that are covered by the Service. The Service requires a 3/6/12-month commitment at the monthly subscription price then in effect.

PAYMENT

All fees and charges are nonrefundable. Universal Multi Solutions may change the fees and charges at any pint of time, or add new fees or charges. Universal Multi Solutions will notify Customers by posting the changes to the site from which they purchased the Services If Customer would like to continue the Service after expiration of the initial Service period, Customer agrees to pay the Service fees (including any applicable taxes) for any extension of the Service at the rates in effect at the time of extension.

MODIFICATIONS TO TERMS OF SERVICE AND SERVICE

Universal Multi Solutions may change the terms and conditions of the Service from time to time. Upon any change in the terms and conditions of the Agreement, Universal Multi Solutions will notify you by posting the changes to the site from which you purchased the Services. Universal Multi Solutions reserves the right to modify or discontinue the Service with or without notice to Customer. Universal Multi Solutions shall not be liable to Customer or any third party should Universal Multi Solutions exercise its right to modify or discontinue the Service. Customer's continued use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.

PRIVACY POLICY

It is Universal Multi Solution’s policy to respect the privacy of its Customers. For information on our privacy practices, please review our PRIVACY POLICY

CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

Customer agrees that prior to Universal Multi Solutions servicing any Customer equipment it is Customer’s responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not Customer requests back-up services from Universal Multi Solutions and/or its third party service provider, neither Universal Multi Solutions nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.

LIMITATIONS TO SERVICE

Universal Multi Solutions shall not be liable for any failure or delay in performance due to any cause beyond its control. Universal Multi Solutions and/or its third party service providers reserve the right to refrain from providing the Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by Universal Multi Solutions.

INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Universal Multi Solutions (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by Universal Multi Solutions by reason of, or arising from: (a) Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s actual or alleged failure to promptly pay sums due Universal Multi Solutions or third parties; (d) Customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).

DISCLAIMER OF WARRANTIES

CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNIVERSAL MULTI SOLUTIONS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNIVERSAL MULTI SOLUTIONS MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES UNIVERSAL MULTI SOLUTIONS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER'S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER'S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM UNIVERSAL MULTI SOLUTIONS OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH CUSTOMER.

LIMITATION OF LIABILITY

UNIVERSAL MULTI SOLUTIONS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER'S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF UNIVERSAL MULTI SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER. It is Customer’s responsibility to back-up the software and data that is stored on Customer’s computers, hard disk drive(s), and/or on any other storage devices Customer may have, and Universal Multi Solutions shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Universal Multi Solutions shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to Customer by Universal Multi Solutions. Notwithstanding any language to the contrary, Universal Multi Solutions’s maximum liability to Customer arising from or related to Universal Multi Solutions under this Agreement shall be limited to the sums paid by Customer to Universal Multi Solutions under this Agreement.

TERMINATION

Either Customer or Universal Multi Solutions may immediately terminate the Service upon written notice to the other party. Upon termination of the Service, Customer's right to use the Service immediately ceases. Customer shall have no rights and Universal Multi Solutions will have no obligations regarding the Service thereafter.

LAWS

These Service Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, excluding its conflict of law provisions. Customer and Universal Multi Solutions agree to submit to the exclusive jurisdiction of the courts in Minneapolis, Minnesota. If any provision(s) of the Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Customer and Universal Multi Solutions agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

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Disclaimer: Universalmultisolutions is an independent provider of remote tech support services for software, hardware, and peripherals. We have expertise in products from a wide variety of third-party companies. Universalmultisolutions has no affiliation with any of the third-party companies unless expressly specified. For permitted use and specific warranties associated with the software, hardware, and peripherals, please contact the relevant third party. Universalmultisolutions is not responsible for third party Content provided on or through the Site and you bear all risks associated with the use of such third party Content, products and services. The use of any third party trademarks, logos, or brand names is for informational purposes only, and does not imply an endorsement by Universalmultisolutions or vice versa or that such trademark owner has authorized Universalmultisolutions to promote its products or services.